Improve Tenant Satisfaction with 5 Essential Steps:
Discover proven strategies in this insightful webinar

In this 45-minute recorded webinar, Darren Wake, Head of Customer Success at CustomerSure, shares his expertise on implementing effective Customer Experience Management (CXM) strategies tailored for social housing. Discover how mapping the tenant journey, making feedback actionable, and improving service recovery & improvement can significantly enhance tenant satisfaction and strengthen community relationships.

Here’s what we’ll cover:

1. Assessing your CX maturity and steps to progress
2. Mapping tenant journeys to identify improvement opportunities
3. Best practices for collecting and using feedback
4. Key differences between service recovery and improvement
5. How to make feedback accessible and actionable for lasting impact

If you’re involved in tenant satisfaction, service delivery, or CXM in social housing, this recorded session with Darren Wake provides essential insights to enhance tenant experiences. Fill in your details to access this valuable session and start improving satisfaction today.