Improving Consumer Duty compliance with Voice of the Customer

In this 45-minute recorded webinar, Darren Wake, Head of Customer Success at CustomerSure, is joined by Tom Hepworth from Covéa Insurance to share practical advice on how a robust Voice of the Customer (VoC) programme can improve Consumer Duty compliance.

Through real-world examples from Covéa, you’ll learn how to identify vulnerable customers, drive customer-centric improvements, and deliver measurable ROI. All while simplifying compliance.

Here’s what we covered:

1. How Covéa’s VoC programme aligns with Consumer Duty requirements.
2. Using feedback to identify and support vulnerable customers.
3. Turning insights into actions that improve outcomes and retention.
4. Practical tips for running a successful VoC programme in financial services.
5. Real business results from Covéa’s approach to compliance and customer experience.

If you work in financial services and are responsible for meeting Consumer Duty requirements, improving customer satisfaction, or demonstrating ROI, this recorded webinar is for you. Fill in your details to access expert insights and practical strategies from Covéa and CustomerSure.