How are strong CX teams in financial services supporting consumer duty compliance through VoC?

Getting customer duty right means putting customers genuinely at the heart of your decision making. But what does that mean in practice?

This guide contains five specific tips, including:

1. How to develop a more sophisticated understanding of customer outcomes.
2. How to validate that compliance efforts are generating results that customers truly value.
3. How to evidence good outcomes.
4. How to make sure continous improvement efforts are underpinned by real-time feedback.
5. How a modern VoC programme deals with vulnerable customers.

If this guide makes sense and you want to explore it further, get in touch and one of our experts will happily support you.