Trusted by energy and utilities providers who make customer outcomes their priority.
CustomerSure helps regulated providers meet Ofgem, Ofwat and C-MeX priorities, reduce complaints and improve satisfaction. All from one secure, audit-ready platform.
Energy and utility leaders face tougher standards, tighter scrutiny and higher customer expectations than ever. But when insight lives in silos and evidence is buried in spreadsheets, demonstrating good outcomes becomes harder than delivering them.
C-MeX gives water companies a clear external measure of household customer experience. CustomerSure supports the work around that measure: capturing feedback from live customer journeys, understanding what drives satisfaction and making sure teams can act before poor experiences become repeat contact or complaints.
The official C-MeX survey process is separate from your day-to-day VoC programme. But the experiences that shape customer sentiment happen every day, across billing, contact centres, operations, incidents, repairs and regional service journeys. CustomerSure helps you see and improve those moments continuously.
Send branded email and SMS surveys by process, journey, customer segment, water region or operational trigger, with instant and delayed send options.
Analyse satisfaction by department, region, journey, customer type and theme, so teams can see where experience is improving and where intervention is needed.
Prioritise unresolved or dissatisfied customers, assign ownership and track follow-up, creating a clear evidence trail from feedback to action.
Turn feedback into measurable improvement. Get real-time visibility of customer satisfaction, C-MeX risks and root causes of complaints, so every team can act faster and deliver better service.
See the full picture of performance across channels and regions. Identify issues before they escalate, close the loop quickly and deliver the consistent, compliant service customers and regulators expect.
Prove fair outcomes with clear, auditable evidence. CustomerSure automates reporting, audit trails and insights that make demonstrating compliance simple and defensible, without the admin burden.
Key for us was that we improved the quality and decreased the cost of our customer service, and we’ve seen success in both those areas.
By using CustomerSure to identify ‘pinch points’, we’ve improved First Call Resolution, reduced duplicate calls, and measurably improved customer satisfaction.
Spark Energy
Support Ofgem, Ofwat and C-MeX priorities with automated reporting, outcome evidence and audit trails. Track customer issues, vulnerable cases and resolutions, all from one secure, compliant platform.
Collect and act on customer feedback in real time. Get instant alerts when satisfaction drops or service issues arise, so your teams can respond before problems turn into complaints.
Uncover the themes driving satisfaction and complaints with built-in AI. Automatically identify emerging risks, billing issues and service gaps, so you can act early and protect trust.
See how customers experience every stage of their journey, from connection and billing to support and outage resolution. Spot friction points fast and measure the impact of every improvement.
Connect CustomerSure with your CRM, helpdesk or billing systems to automate data flow and reporting. Eliminate manual admin and create one trusted source of truth across your organisation.
Enterprise-grade security without enterprise bloat. UK-hosted, GDPR-compliant and fast to deploy, CustomerSure delivers results in weeks, not months, with guidance and best practice built in.
Automated reporting, audit trails & defensible evidence make it easy to demonstrate Ofgem, Ofwat & C-MeX progress, without the manual burden.
Bring every channel, interaction & outcome into one platform, giving teams visibility of what’s working and where service is slipping.
Track satisfaction, complaints & key drivers in real time. Act fast to fix root causes & prove the impact of every improvement.
With deep experience across regulated industries and water-sector clients, we understand the scrutiny, service expectations & accountability that define success in energy and utilities.
CustomerSure combines software & expertise in one, with guidance, best practice & support built in. Not billed extra.
Discover how leading energy and water providers use CustomerSure to support Ofgem, Ofwat and C-MeX priorities, reduce complaints and deliver service experiences customers trust.
