While most of our customers match one of these plans, we’re flexible. After understanding your objectives, programme size, and needs, we’ll tailor a quote just for you.
£999 / mo
Ideal for companies with lower volumes and looking for some expert help getting started with an effective VoC programme.
£1999 / mo
Ideal for companies looking for a comprehensive success package and medium volumes. Often looking to run a VoC programme across a few locations, brands or teams.
starting at £4,499 / mo
Perfect for companies looking for the best success package we have to offer. Usually with higher volumes across many locations, brands or teams with the goal of achieving a best-in-class VoC programme.
All prices exclude VAT where applicable.
Book a time to discuss your VoC project
or see more details below…
If you’re comparing us to basic survey tools, it’s because our platform provides the specific features that you’ll find you need, as well as all the personalised advice and support to ensure a best-in-class VoC programme is achieved.
Compared to complex enterprise solutions targeting huge, international clients, we’re designed specifically for the mid-market. This means you get everything you need, in a simple, highly effective platform – alongside our expert help and guidance.
We support direct debit, all major debit and credit cards, and regular bank transfers. We can accept any currency.
Yes, you may pay monthly, quarterly, bi-annually or any other frequency that helps you.
No, we don’t make you commit to a minimum term contract. This ensures we work our socks off to deliver value to you year after year. If for any reason you wish to cancel, we’ll ensure we part friends.
Yes, we often recommend a risk-free pilot project. It usually lasts around 1 month and focuses on one area of your business. The aim is to help you and your team build the confidence and evidence you need to confirm your choice.
CX Starter£999 / mo Onboarding Success PackageOnline pre-implementation design session, assisted account setup and integration. Online training and rollout workshop. Ongoing Success PackageAnnual account review, best practice webinars, customer user-group, and video/guide training and coaching. Platform Features and Volume30 users, 30 surveys, 5,000 emails per month, 20 sites or teams, 5 brands and multilingual surveys. |
CX Pro£1,999 / mo Onboarding Success PackageOnline stakeholder strategy workshop, onsite pre-implementation design session, assisted account setup, integration workshop. Online training and rollout workshop. Ongoing Success PackageOnline annual strategy review, quarterly proactive account review, best practice meetings, customer user-group, online live training and coaching. Platform Features and Volume100 users, 60 surveys, 10,000 emails per month, 50 sites or teams, 12 brands, multilingual surveys and fine-grained permissions |
CX Platinumstarting at £4,499 / mo Onboarding Success PackageOnsite stakeholder strategy workshop, onsite pre-implementation design session, assisted account setup, integration workshop. Online/onsite training and rollout workshop. Ongoing Success PackageOnline/Onsite annual strategy review, quarterly+ proactive account review, best practice meetings, customer user-group, online live training and coaching. Platform Features and Volume200+ users, 150+ surveys, 25,000+ emails per month, 150+ sites or teams, 25+ brands, multilingual surveys, fine-grained permissions, bespoke dashboards and prioritised input to roadmap. |
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|---|---|---|---|
| Onboarding Success Package | |||
Stakeholder Strategy WorkshopAlign everyone’s top-level goals, roles, responsibilities and KPIs. |
£ | Online | Onsite |
Pre-implementation DesignSpecify customer journeys, surveys, people and teams. |
Online workshop | Onsite | Onsite |
Platform SetupSet up initial surveys, accounts, templates, SMS and alerts |
Assisted | Assisted | Assisted |
Integration Help and SupportIf needed, bespoke development available at additional cost. |
Assisted by technical team | Integration workshop | Integration workshop |
Training and Rollout WorkshopGet team leaders and analysts up to speed on the system. |
Online | Online | Onsite/Online |
| Ongoing Success Package | |||
Annual VoC Strategy ReviewCheck alignment and review progress against objectives. |
× | Online | Online/Onsite |
Proactive Account ReviewDiscuss usage, review results and benefits and receive recommendations for improvement. |
Annually | Quarterly | Quarterly+ |
Share Best Practice, Insights and TrendsWe share our latest findings, tips and advice. |
Webinar | Online meeting | Online meeting |
Customer User-groupOnline event to share best practice and success stories. |
Audience | Participant | Participant |
Ongoing User Training and CoachingRefreshers, new users and helping you get the most from the platform. |
Videos and Guides | Online Live Training | Onsite/Online Live Training |
Input to Roadmap |
Standard | Standard | Prioritised |
| Platform Features and Volumes | |||
UsersPeople who can sign in. |
30 | 100 | 200+ |
SurveysActive only. You can archive old designs. |
30 | 60 | 150+ |
Emails Per MonthSMS billed separately based on volume. |
5,000 | 10,000 | 25,000+ |
Sites and TeamsAs well as a central view, each location or team can manage feedback. |
20 | 50 | 150+ |
BrandsSurvey customers in any brand. |
5 | 12 | 25+ |
Advanced AI InsightsPowerful text analysis paired with actionable 3-point plans to address weaknesses and drive improvement. |
× |  |
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LanguagesOffer multilingual surveys. |
× | |
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Fine-Grained PermissionsGo beyond roles and control access by site, region, area, survey, team or staff. |
× | |
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Bespoke DashboardsAdditional dashboards, exports and/or reports designed for your business. |
× | × | |
| Additional Services (Price on Application) | |||
Annual Board PackHand crafted by CX experts based on your needs. |
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Journey Mapping WorkshopOnline/onsite with an industry-leading CX practitioner. |
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Wrap-around ImplementationWe project manage an agreed scope of work on your behalf. |
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Our experience with CustomerSure has been first class. Everyone I've spoken to has been supremely flexible, helpful and co-operative. They are prompt at responding to all queries, great at the technical details and they are clearly experts in the whole field of customer feedback.
Connect with a CX expert who’ll help determine your current VoC programme maturity level and provide a 3-step action plan to improve.