Role based notifications alert the right people whenever a customer is dissatified, so you can find and fix problems before they escalate.
Use the comprehensive satisfaction reports to identify problem areas, improve first contact resolution, prioritise improvements and swap chaos for serenity.
Coaching’s great, but it ties up your best people – the ones your customers most like dealing with. If you pipe customer comments to individuals they can design and manage their own development plans.
Our software’s designed to surface your strengths and weaknesses in charts that are easy to read, with carefully crafted AI features doing the laborious work of teasing out customer sentiment and key themes.
Accurate, up to date customer feedback takes the guesswork out of running a tight ship. You’ll know exactly how to increase satisfaction and streamline your processes and you can avoid wasted effort.
You can cut down the effort of dealing with complaints by avoiding them in the first place. CustomerSure gives you the ‘how to’.
See the satisfaction scores, comments, trends and themes, then drill down to find out the ‘why, where and who’ of what’s most important to customers right now.
League tables, heatmaps, satisfaction drivers – some of the many reports that let you visualise how customers feel about their experience of each area of the business. You can drill down to individual comments, understand the causes, and often fix them straight away.
Improving customer experience should save work, not create more, so CustomerSure integrates easily with your other systems. You get rid of manual processes, avoid duplicating data and reassuringly it’s light work for your stretched IT team.
CustomerSure isn’t just fabulous software – it comes with personal advice, myth-busting guides, and a battle hardened implementation plan. And our expert advice is on tap whenever you have new questions.
Notifications and summaries can be tailored to each person’s area of responsibility. With accurate and timely data, people can respond to urgent local issues as well as plan fixes to the root causes.
Whether it’s GDPR, FCA, CQC, Ofwat, Ofgem, supporting vulnerable customers, or just meeting your own high standards, CustomerSure helps you.
We’ll not only guide you through how to get the best from the software, but also planning roll-out, training, setting roles & responsibilities and everything to make the project a huge success. Read what our clients say about their experience….
Using the CustomerSure platform and working with their great team, we have been able to enhance our Voice of Customer programme substantiallyView case study
As a business we would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.View case study
Our VoC Maturity Model gives you a framework to reach world class customer experience standards, but in manageable steps. A client success manager will be on hand as little or as much as you need, at no extra charge.
Data makes decisions easier and helps you justify investments. There’s never a shortage of things to do in customer service, so it’s a big help having accurate and up to date numbers that show where the real priorities are, according to your customers.
Get in touch and we’ll do our best work for you.