Our Voice of the Customer (VoC) platform supports NPS, CSAT, Effort Score and more, highlighting strengths and weaknesses at every step in the customer journey.
Timely action, based on accurate data, rescues customers at risk, strengthens your reputation, and makes it easier to attract new customers, too.
If CX isn’t tied to business outcomes, it’s a recipe for wasted effort. Use concrete customer data to drive up your critical business KPIs.
Use our three golden rules to avoid frustrating customers with your satisfaction surveys and get high response rates & priceless, actionable insights.
AI is often misused (prefer being forced to deal with a chatbot, anyone?) But where it shines is trawling through data to highlight customer frustrations, freeing you and your team to make things better.
Don’t be sidetracked by all the noise from ‘experts’ about metrics and sample sizes. With our practical advice and hard-won experience you’ll learn how to avoid common mistakes and really move the dial on customer experience.
See the satisfaction scores, trends and themes, then drill down to find out the why, where and who.
The right alerts, to the right people, in time to save high value customers who may be at risk.
Standard and configurable reports, giving everyone the information they need to do their jobs better.
Integrate our VoC platform seamlessly with your existing systems and workflows, including CRM, helpdesk, and marketing automation tools.
Our whole feedback process is designed from the customer’s point of view to give you high response rates and excellent insights.
Data stored securely in the UK and features to keep you compliant with GDPR, FCA, CQC, Ofwat, Ofgem and even ISO.
Where to start? How to implement successfully? What results to expect? Learn from people like you who’ve already done it.
Using the CustomerSure platform and working with their great team, we have been able to enhance our Voice of Customer programme substantiallyView case study
Due to CustomerSure’s partnership approach, response rates and feedback quality have both increasedView case study
Better outcomes and lower costs are baked into our VoC Maturity Model – a recipe for success built on years of experience, masses of data, and ongoing relationships with our happy clients.
Wouldn’t it be a nice change if your CX partner delivered a refreshingly good customer experience themselves? What if:
Get in touch and we’ll do our best work for you.