CustomerSure

GBG use CustomerSure to Power Their Global Voice of the Customer Programme

GBG, a global identity data intelligence provider, uses CustomerSure to manage an extensive Voice of the Customer programme across more than 60 countries. Discover how CustomerSure’s platform supports GBG’s commitment to gathering, reviewing, and acting on customer feedback, ensuring high-quality service and continual improvement worldwide..

What we’ll cover…

  • GBG’s challenges in implementing a global feedback system and why CustomerSure was selected.
  • How CustomerSure enables feedback collection across multiple languages and integrates seamlessly with GBG’s CRM.
  • The benefits GBG gained from CustomerSure’s ease of use and real-time feedback reporting.
  • How CustomerSure helped GBG maintain high customer service standards across diverse international markets.

Access the full case study to learn how GBG delivers consistent, high-quality service worldwide.

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If your business operates internationally and values customer feedback, this case study offers insights on successfully scaling a VoC programme. Fill in your details to access the full story and learn from GBG’s experience.

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