Covéa uses CustomerSure to drive up response rates and boost employee recognition.

Covéa Insurance, a leading UK underwriting business, needed a more agile and efficient way to manage its Voice of the Customer (VoC) programme. By partnering with CustomerSure, they gained a flexible platform that enabled real-time feedback collection, improved response rates, and enhanced employee recognition through direct customer insights.

What we’ll cover…

How Covéa optimised its VoC programme for real-time feedback.
The impact of agile, targeted surveys in improving customer insight.
How increased response rates led to better decision-making.
The role of customer feedback in boosting employee recognition and motivation.

Access the full case study to learn how Covéa strengthened customer insight and employee engagement with CustomerSure.

If your business operates in Financial Services or Insurance and values customer feedback, this case study offers insights into using VoC to enhance customer experience, increase response rates, and drive internal engagement. Fill in your details to access the full story and learn from Covéa’s experience.

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